Privacy Policy
Last updated: April 2026
At Greenguard London, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe. We keep things simple and honest — no fine print, no surprises.
Information We Collect
When you request a quote or contact us, we collect your name, phone number, email address, and property address. This information is used solely to provide you with lawn care services and communicate about your account.
How We Use Your Information
We use your information to provide and improve our services, communicate with you about scheduling and billing, send service reminders and seasonal promotions (with your consent), and respond to your inquiries.
SMS Communication & Mobile Data Privacy
By providing your phone number and opting in, you agree to receive informational and marketing text messages from GreenGuard London. We may send messages related to:
- ✓ Service inquiries and quote follow-ups
- ✓ Appointment confirmations and scheduling updates
- ✓ Service status updates and visit reminders
- ✓ Occasional seasonal promotions and special offers
Message frequency may vary depending on your service schedule and account activity.
Opt-Out & Support
You can opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE to any message we send. You will be removed immediately and will not receive further texts.
Need assistance? Reply HELP to any of our messages and we will send you support information, including how to reach our team directly.
Message and data rates may apply depending on your mobile carrier and plan. Greenguard London is not responsible for any charges applied by your carrier.
Mobile Data & Third-Party Sharing
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not share your personal information — including your phone number — with any external organization for marketing, advertising, or promotional use. Your data is used only to deliver the services you requested from Greenguard London.
Data Protection
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. Your data is stored securely and is only accessible to authorized Greenguard London team members.
Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who directly assist us in operating our business (such as our booking or billing platform), and only under strict confidentiality obligations. These providers are never permitted to use your data for their own marketing purposes.
Your Rights
You have the right to access, correct, or delete your personal information at any time. To exercise these rights — or to be removed from our SMS list — contact us at info@greenguardlondon.ca or call (226) 212-8555.
SMS Messaging Terms & Conditions
By opting in, you agree to receive informational and marketing text messages from GreenGuard London. Informational messages include appointment confirmations, service reminders, and customer support. Marketing messages include seasonal promotions and special offers. Message frequency varies. Message and data rates may apply.
- The messaging program consists of informational messages (appointment confirmations, service reminders, customer support) and marketing messages (seasonal promotions and special offers).
- You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send STOP, we will confirm you have been unsubscribed. You will receive no further messages. To rejoin, simply opt in again on our website.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or contact us directly at info@greenguardlondon.ca.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary. Contact your wireless provider for questions about your text plan or data plan.
- For privacy questions, please read our full privacy policy on this page.
Data Sharing Disclosure
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent information are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data and phone numbers provided for SMS communication.
Contact Us
If you have any questions about this privacy policy or how we handle your information, we're happy to talk through any concerns directly.